Enhancing Negotiation Effectiveness for Collection Calls

Is your organization looking to optimize collection call strategies? Download our in-depth case study to see how Bill Gosling Outsourcing partnered with a prominent financial institution to enhance negotiation success and boost collection efficiency. This case study reveals how targeted improvements can transform agent-customer interactions and deliver measurable business impact.

What You’ll Learn

• Key Performance Improvements: How a strategic focus on agent training and process optimization led to a 10% increase in successful collection outcomes.
• Data-Driven Insights: Understand the analysis of over 800 collection calls and the key factors impacting negotiation effectiveness.
• Tailored Solutions: Learn about region-specific strategies that addressed challenges in Barrie and Costa Rica to improve agent performance.
• Actionable Recommendations: Discover the training and process enhancements that can immediately improve your collection results.

Highlights

• +8% Annual Revenue Impact
• Negotiation Effectiveness Score Improved to 76%
• Significant Call Success Rate Increase Across Regions

Don’t miss this opportunity to learn from real-world examples of improved collection efficiency. Download the case study now to uncover strategies to help your business drive better outcomes.

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