Optimizing Customer Delinquency Management for NEQQO

In our latest case study, learn how NEQQO, a state-chartered credit union serving a central metropolitan area, optimized customer interactions to boost payment collection and enhance member satisfaction.

What’s Inside

• Challenges Addressed: Discover the common roadblocks that caused delayed payments and missed opportunities for timely interventions.
• Data-Driven Solutions: See how automation and deep-dive analysis helped categorize call drivers and automate insights into delinquency reasons.
• Impactful Results: Learn how NEQQO achieved a 73% payment resolution rate and reduced customer dissatisfaction by tackling core issues.
• Process Optimization Recommendations: Explore actionable strategies that helped NEQQO streamline customer experiences and improve collection efficiency.

Download the case study to explore the detailed insights and results.

Gain practical knowledge on how data-driven approaches can transform delinquency management and customer satisfaction in the financial services sector. See how NEQQO turned challenges into opportunities, using process enhancements and automation for impactful outcomes.