Call Center Quality Management platform built to grow and transform your business

NEQQO’s AI Enhanced Quality Management Solution

Why Invest in a Quality Management Solution?

Improved Customer Experience

Gain insights from customer interactions to boost satisfaction and loyalty. Ensure consistent quality for a seamless customer experience

Enhanced Agent Performance

Identify areas for improvement and provide targeted coaching. Monitor performance for timely feedback and recognition.

Operational Efficiency

Streamline processes and reduce costs by identifying inefficiencies. Automate tasks like call scoring and reporting.

Risk Mitigation

Streamline processes and reduce costs by identifying inefficiencies. Automate tasks like call scoring and reporting.

Data-Driven Decision Making

Leverage data to drive strategic decisions and predict customer trends.

ROI of Quality Monitoring and Analytics Platform

Quantifiable Benefits That Impact Your Bottom Line

20%

Improvement in compliance adherence.

23%

Jump in sales conversions

18%

Reduction in handle
time

25%

Improvement in retention rates

30%

Improvement in collection rate

Why leading enterprises choose NEQQO?

A Solution Backed by Decades of Expertise and Proven Results

01 BGO’s Trusted
Reputation

Powered by Bill Gosling Outsourcing’s decades of excellence in customer service, NEQQO is more than software—it's a platform built on proven expertise and industry best practices.

Deployed across 50+ clients, NEQQO has been rigorously tested in real-world environments, ensuring reliability and adaptability across industries.

02 Proven
Success

03 Trusted by Top
Companies

Leading brands in sectors like Technology, Telecom, BFSI, Auto finance, FinTech, and more rely on NEQQO to elevate customer service standards.

NEQQO offers extensive customization and insights from a dedicated development team, providing a solution tailored to your business needs.

04 Expert Support &
Customization

05 Massive Data for
Benchmarking

With 21 million transactions evaluated, NEQQO provides benchmarking insights across industries, helping you drive continuous improvement.

NEQQO – Where Intelligence Evolves into

Not just a platform, a solution driven by Human Expertise

Depth of Expertise and Scalable Solutions: NEQQO leverages Bill Gosling Outsourcing’s extensive industry experience for large-scale, complex operations, surpassing other QA platforms.
Industry-Specific Insights and Holistic Approach: Gain tailored insights and a comprehensive solution that integrates robust support, addressing all aspects of quality assurance.
Backed by Decades of Proven Success: Supported by the operational excellence and reliability of Bill Gosling Outsourcing, ensuring superior customization and customer service.
Strategic Advantage: Opt for NEQQO to enhance operational quality with a track record of industry leadership and innovation.

A Robust Feature Set for end-to-end quality management

Advanced Tools to Drive Performance, Compliance, and Customer Satisfaction

100% Auto-QA through AI
Human assisted manual evaluations
Personalized AI & Manual coaching for all your agents
Dedicated Insights section for your Key Performance Indicators

NEQQO AI Features

Complete Auto-QA with AI

Achieve 100% quality assurance through advanced AI-driven call analysis and summarization.

Tailored AI & Human Coaching for Agents

Offer customized coaching solutions combining AI insights and expert guidance to elevate agent performance.

AI-Powered Insights Assistant

Leverage AI like ChatGPT to extract valuable data from interactions and quality evaluations, empowering your decision-making.

Testimonials

"Personally my favorite feature is the DFR. As an analyst this feature is perfect, easy to apply filters on when/what data (Forms) I want to see, the download is extremely quick and it exports to Excel."

(QA Mgr, Leading British Telecom company)

"Dashboards are amazing. We do have a product that we can be proud of, good collaboration.“ (BA, One of the largest electric utility company in North America),"Favorite feature is the dashboard, the variety of ways you can sort different calls, example being able to sort auto fails for compare and review."

(QA project coordinator, Leading revenue recovery organization in North America)

" Dashboards that work better compared to the previous platform; the quick accessibility of the dashboards from NEQQO is of great benefit."

(Vendor partner, leading UK Telecom company)

"Like the calibrations feature."

(Manager, strategic planning & operations, North American cloud communications provider)

"Favorite feature is reporting, specifically agent performance report."

(BA Quality, Energy delivery company in North America)

“The combining of Power BI and NEQQO is of Epically Awesome proportion!”